The small things in life always get you ahead in the long run. Things like showing up on time, working hard, and hiring qualified professional staff. In the HVAC repair industry, doing what you say you’ll do is essential. Small companies rely on doing right by their customers, and we’re proud to have served the Central Oregon community for 50 years and counting with this mindset. 

Above and beyond customer service, accurate diagnostics and trustworthy repair solutions is how we’ve outperformed any competitor who relies on sheer volume versus a job well done. So many of our customers are repeat or annual service customers, and here’s how we intend to keep it that way.

Above and Beyond Customer Service

We’ve been in Bend for a while now. And as seasoned locals, we know what it means to do right by our customers. The high desert can be a place of extremes, climbing to sweltering temperatures in the summer and plunging to sub-freezing lows during the winter. That’s why it’s essential to have a trustworthy HVAC repair on speed dial for when the unexpected happens.

Unlike other companies, we staff a full-time customer service dispatch person dedicated to hearing our customer’s heating and cooling needs during business hours. No endlessly ringing phone, outsourced calls, or automated response systems around here! Instead, you’ll talk to a real person, and if you have to leave a message, in most cases, you’ll hear back the same day. 

Accurate HVAC Repair Diagnostics and Solutions 

There’s nothing quite so frustrating as spending money in an endless search for what is wrong with a fickle HVAC system. It makes it difficult not only to lack answers but to find that you cannot rely on your home’s heating and cooling systems to work when you need them the most! So instead of calling multiple companies who make house calls over several months, it’s important to find HVAC repair service technicians who can fix what is wrong the first time.

No more shelling out hundreds of dollars for the same problem to reemerge. No more having HVAC technicians guess what is wrong or put a bandaid on the solution. 

With Bend Heating and Sheet Metal, you’ll get HVAC expertise that spans several decades. Many of our employees have worked in the industry for 20 years or more. You benefit from their decades of experience and problem-solving capability. We strongly favor hiring service technicians with NATE certification, a step above the average service technician done! This special certification involves staying current on evolving HVAC technologies by focusing on safe installation and techniques. So you know you’re getting an expert with us every time. 

Have Options On The Table Besides Replacement

In rare times, replacement is the only way forward. However, with most HVAC service scenarios, you have options. Usually, there is a way to replace a part and buy more time if a full replacement or upgrade is not what you want. At Bend Heating and Sheet Metal, that is why we place every option on the table for you to decide.

If you seek our recommendations for making your home more energy-efficient, we are happy to provide upgrade or replacement solutions. Still, we will only sell you a product or service that is necessary or that you request. 

In short, there are always options besides replacement, and our trusted HVAC repair technicians and installers are qualified to help you in that process. Whether you need more information, price estimates, or time to decide, we’re always here to help! 

Bend’s Trusted HVAC Repair Service Since 1953

Longevity isn’t everything, but in a place like Bend, it says something when you’ve been rewarded with local business for half a century. Bend Heating and Sheet Metal has performed thousands of successful HVAC installations and services for satisfied residents in Bend and the outlying Jefferson, Deschutes, and Crook counties. No job is too big or far for us to service, including commercial installation and repairs. High-quality work and no excuses are the core of every job for us, no matter the request. 

Call us at 541-382-1231 to schedule your HVAC repair or contact us with more information about your request. We can’t wait to serve your heating and cooling needs!